Cancellation Policy

Once Spot Runner purchases or places a Media Placement (or any spot therein) on your behalf, such Media Placement cannot be changed or cancelled except as the terms and conditions of the Media Outlets allow and except as provided herein.

TV, Radio, Print & Out of Home
With respect to television, radio, print and out of home Media Placements and apart from the Media Outlets' terms, Spot Runner needs to receive written notice of a cancellation or change at least 21 days prior to the scheduled air date of the subject Media Placement. For any such notices received less than 21 days before the scheduled air or delivery date or during the airing of such subject Media Placement, Media Outlet terms typically dictate that you will be charged for up to 30 days of your purchased Media Placement, regardless of whether or not such Media Placement is pulled off the air. In addition, unless otherwise set forth in the order form, you will be charged a $100 administrative fee from Spot Runner per cancellation or change order.

Creative Services
Orders placed for video shoots and/or custom Ads (i.e., non-Preproduced Ads) may not be cancelled unless otherwise set forth in writing in the order form. In addition, we cannot refund creative and customization fees and costs of a Preproduced Ad once our production team has started work on the Preproduced Ad.

All other Spot Runner Services
With respect to all other Spot Runner Services (including but not limited to search engine marketing and video distribution) and apart from any applicable Media Outlets' terms, Spot Runner needs to receive at least 30 days' prior written notice of a cancellation; provided that the effective date of such termination may not occur prior to the end of the first three (3) months of the subject Spot Runner Service. In addition, unless otherwise set forth in the order form, you will be charged an early cancellation fee equal to one (1) months of service.